Etiquette is about being comfortable around people and making them comfortable around you. Many potential businesses and profitable alliances have been lost because of unintentional breach of manners. Etiquette includes Common Courtesy in Business Environments. The corporate world no longer accepts people who don’t care about their behavior.
Our business etiquette workshop addresses the important differences between social and business etiquette. Each is highly beneficial for newly hired employees, summer interns, office support staff, employees with management potential, executives working at client site or offices, "front-line" sales and marketing personnel responsible for profitable sales growth and customer relationship management.
Benefits of Business Etiquette:
- Good manners make a positive impression
- A positive perception enhances credibility
- Knowing you are behaving appropriately helps you feel relaxed and confident so you can focus on business
- Being polite shows you are a team player
- People do business with you when you make them feel comfortable
The Major Topics of the Workshop:
Ø What is Etiquette and what not
Ø Creating the Positive First Impression
Ø The Effective Handshake
Ø Business Greetings
Ø Business and Social Introductions
Ø Business Card Management
Ø Business Meeting Behaviour – Do’s and Don’ts
Ø Power Dressing
Ø Power Accessories
Ø How do you conduct yourself at Business Breakfast, Lunch & Dinner
Ø Cultural Sensitivity
Ø Office Etiquette
Methodology:
Ø Role Plays
Ø Exercises and Group Discussions
Ø Interactive Multimedia Presentation
Duration: One day
