As in personal life, conflict in organizations is a normal thing. It is nothing to be ashamed of or embarrassed about -- in fact, conflict contributes to the health of organizations, workplaces and community. In today’s environment of competing interests and diversity of needs, many leaders need additional skills in order to address conflict constructively.
Conflicts will develop. How we deal with them is what is important. This practical, skills development workshop is designed for leaders to help them better identify and understand conflict, how to resolve it, how to establish a climate of cooperation and to be aware of and recognize cultural differences and needs.
Objective of this workshop is to:
In this workshop, participants have an opportunity to work on skills and techniques that can help them deal more effectively with conflict. How we respond to a conflict or potential conflict can determine whether it is prevented, resolved or allowed to escalate into an all-out dispute.
Ø Help participants identify and understand styles of conflict
Ø Provide techniques for improving conflict resolution and communication skills
Ø Help participants resolve sample conflicts and build a climate of internal cooperation within their organization
Topics Covered:
- Introduction to Conflict Resolution
- Sources of Conflict and Sample Conflict
- Basic Methods of Resolving Conflict
- Assertiveness a major tool for Resolving Conflict
- Building a Win-Win Relationship
- Common Barriers to Win/Win
- Mediation Skills
- Application of Skills
- Action Plan
Duration: 9:30 am – 5:00 pm
Methodology:
- Exercises and Test Instrument (Thomas Kilmann’s)
- Feedback involving the participants about their style of conflict handling
- Visual aids
- Group Discussion
- Case study
- Role-play
- Simulative individual and group exercises
