Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through self-assessments, role-playing activities and interaction, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.
| Session 1 | Topic | Description | Methodology | Benefits |
| Ice-Breaking | · Understanding of the LG & LKK mode · The 3 E’s | Interactive | Getting Connected Building Rapport | |
| Learning Objective | · The Ho-Hum · Expressing oneself, Sharing of thoughts & views about self and others | Participant make a Presentation | Building Confidence | |
| Miscommunication | · Concept of Miscommunication · How it occurs · How Miscommunication leads to Misunderstanding, Misinterpretation and leads to Disasters · Distortion, Perception, Emotions · What is “No Communication” | Examples Interaction Role Play | Importance of Communication | |
| Elements of Communication | · Speaking, Listening, Observing, Reading, and Writing | Interactive Group Discussion | Identifying ones strengths and weaknesses, how do you see yourself | |
| Session 2 | Styles of Communication | · Identify your preferred style of communicating · Strengths and blind spots of each style · Become sensitive to other people's styles · Adapting your own approach to close communication gaps · Being flexible without compromising your identity | Test Instrument Interactive | Enhance your message and effectiveness in results |
| Medium/Channel of Communication | · Explain the effective use of office communication tools such as the telephone and email · Communication across Verticals | Examples | Clarity of Communication Systems in Organization | |
| Session 3 | Speaking & Expressing | · The 3 V’s · What we say & How we say · The 7 C’s · Affirmations · Objective of Communication · The Content Structuring Skill · The Message Delivery Skill · Barriers in the Spoken Word | Interactive Role Play Case Study | Express with Tact, Diplomacy, Poise, and Finesse |
| Body Language | · Appear more approachable and confident · Using the Power of your Eye Contact · The Winning Smile · The Powerful Posture & Gestures | Demonstration Role Play Interaction | Using Body Language to advantage |
| Session 4 | Listening & Observing | · The most neglected Skill · Stop-Think-Act · Why we don’t listen · Type of Listening · Active Listening · The Clarifying Skill · Barriers in Listening | Interactive Role Play Case Study | Improve Understanding and relationship |
| Feedback | · Giving & Receiving · Questioning & Clarifying Skill · Delivering performance feedback | Case Study Role Play Interaction | | |
| Session 5 | Dealing with Difficult People / Situation | · Understanding different Personality styles and their motives | Interaction | Interpersonal Relationship & Manage People |
| Positive Mirroring | · Elimination negative phrases · Changing the tone of what you say | Exercises Examples | Develop a Positive Language | |
| Conflict Resolution & Negotiation | · Why conflicts happen · Different Styles of Conflicts Resolution · How to get a Win – Win Deal | Demonstration Test Instrument | Stress-free Communication | |
| Session 6 | Assertiveness | · Don’t say “Yes” when you want to say “No” · Understanding what is Passive, Aggressive, Assertiveness | Test Instrument Role Play | Stress-free Communication |
| Anger Management | · Taking responsibility for your emotions · Overcoming personal challenges · Expressing your anger constructively · Minimizing defensive reactions in others | Examples Demonstration Role Play Videos | Calm, composed and Relaxed | |
| Transaction Analysis | · Types of Transactions · Ego States | Interactive | Games People Play | |
| Session 7 | Written Communication | · Symantec, Style and Tone · Redundancies · Email Essentials · Email Etiquette · Writing a Report | Writing Exercises Examples | Proficiency in Writing |
| Session 8 | Reading | · How to concentrate · Improve reading speed · Reading between the Lines | Demonstration Exercises | Increase Speed |
| Cross Cultural | · Developing greater sensitivity to cultural differences · Avoiding potential cross-cultural pitfalls | Examples Interaction | Cultural Balance |
Note: Eight Session approx of 3 to 3.5 Hours duration or Ten Sessions of approx of 2 to 2.5 Hours
Assignment at the end of Each Session
Participant Will Learn How To
· Achieve results in your communications with others
· Build collaborative relationships that emphasize trust and respect
· Communicate effectively using simple, concise and direct language
· Enhance your active listening skills to anticipate and avoid common misunderstandings
· Foster cross-cultural understanding in your workplace
· Eliminate the roadblocks that undermine your ability to communicate effectively
Who Should Attend: All those who want to strengthen their communication and collaboration skills.
