Being Responsible and dealing with the Communication Stress
INTRODUCTION
Often we are unassertive merely because we think that it is wrong to be assertive. Developing Assertiveness Skills means more than just learning to talk differently. Being Assertive requires Thinking assertively, Feeling Confident and Behaving Positively. It means creating success and making things happen in your life. Assertive people are effective, vital and valued by others.
Often we are unassertive merely because we think that it is wrong to be assertive. Developing Assertiveness Skills means more than just learning to talk differently. Being Assertive requires Thinking assertively, Feeling Confident and Behaving Positively. It means creating success and making things happen in your life. Assertive people are effective, vital and valued by others.
Aggressive and Passive behaviour generates negative feelings within us and we end up feeling guilty, exploited, depressed, anxious and frustrated.
This Training Program will help you remove feeling of guilt and inferiority and will give your self-esteem and motivation a boost so that you can tackle life’s situations and conversations in a confident and a relaxed manner.
OBJECTIVES- To create an awareness of our behaviour.
- To cope with unfair criticism and exploitation.
- To express feelings effectively.
- To Think Assertively, Feel Confident and Behave Positively.
- To reduce Communication Stress.
- Improving Self-Esteem.
- Assertiveness self-assessment
- Understanding the assertive, aggressive and passive behaviours in yourself and others
- Learn to recognize assertive behaviour and its positive results in the Sales Call
- Motivating one self on and before each sales call:
- Developing assertive body language
- Developing assertive language
- Developing confidence and self-esteem
- Developing an assertive vocal image
- Giving and receiving feedback, criticism and praise positively
- Understanding and asserting your rights
- Challenging and changing internal dialogue (using NLP techniques)
- Recognizing your 'self-talk'
- Affirmation Therapy
- Building the Circle of Confidence
- Simple Assertiveness techniques and Behavioural exercises
- Learning to Relax and Managing Stress by Relaxation exercise
- Case Studies
- Role Plays
- Paper Pencil Exercise
- Assertiveness Skills building games
- Behavioural Exercise to be practiced during and after the training
